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Thank you for contacting GSK Consumer Relations: CASE-05976579

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US Consumer Communications via 991i46bn0ypai9vk.i0l4c5a7348w2817.gn3umxx.b-zhqzea0.eu8.bnc.salesforce.com

Aug 1, 2019, 3:57 PM (17 hours ago)

to me

Ref: CASE-05976579

Dear Ms. Pickard,

Thank you for your e-mail message regarding Sensodyne toothpaste.

We understand your concern, in as much as we want, we do not have other options for us to give you coupons for Sensodyne.

We do apologize for the inconvenience.

We recognize our consumers to be a very valuable asset and appreciate your taking the time to contact us.

If we may be of future assistance, please call us at 1-866-844-2797 weekdays between 8:00 A.M. to 6:00 P.M. EST.

Sincerely,

Kristina Lou

Customer Service Representative

Consumer Relations

GSK

184 Liberty Corner Road, Warren, NJ, 07059, United States

--------------- Original Message ---------------

From: Dee Pickard [pickardespana@gmail.com]

Sent: 8/1/2019 1:40 PM

To: consumer.communications@gsk.com

Subject: Re: Thank you for contacting GSK Consumer Relations: CASE-05976579

EXTERNAL

Is there another avenue for being able to secure a coupons from Sensodyne Toothpaste for Sensitive Teeth?

Thank you kindly,

DE Pickard - pickardespana@gmail.com

Winter Park, FL

On Thu, Aug 1, 2019 at 9:12 AM US Consumer Communications wrote:

Ref: CASE-05976579

Dear Ms. Pickard,

Thank you for your e-mail message regarding Sensodyne toothpaste.

We understand your concern, however, in as much as we want, we don't have available coupons as of now.

We apologize for the inconvenience.

We recognize our consumers to be a very valuable asset and appreciate your taking the time to contact us.

If we may be of future assistance, please call us at 1-866-844-2797 weekdays between 8:00 A.M. to 6:00 P.M. EST.

Sincerely,

Kristina Lou

Customer Service Representative

Consumer Relations

GSK

184 Liberty Corner Road, Warren, NJ, 07059, United States

--------------- Original Message ---------------

From: Dee Pickard [pickardespana@gmail.com]

Sent: 4/30/2019 7:50 AM

To: consumer.communications@gsk.com

Subject: Re: Thank you for contacting GSK Consumer Relations: CASE-05976579

EXTERNAL

Are you with the federal USA Govt?

On Mon, Apr 29, 2019 at 11:45 AM US Consumer Communications wrote:

Ref: CASE-05976579

Dear Ms. Pickard,

Thank you for your e-mail message regarding Sensodyne toothpaste.

We appreciate your feedback and would like to further assist you with your request, however, in as much as we want, we don't have available coupons for Sensodyne as of now.

We would suggest that you visit the brand website from time to time at us.sensodyne.com so that you may also check if there will be available coupons or upcoming promotions for this product.

We recognize our consumers to be a very valuable asset and appreciate your taking the time to contact us.

If we may be of future assistance, please call us at 1-866-844-2797 weekdays between 8:00 A.M. to 6:00 P.M. EST.

Sincerely,

Kristina Lou

Customer Service Representative

Consumer Relations

GSK

184 Liberty Corner Road, Warren, NJ, 07059, United States

--------------- Original Message ---------------

From: Dee Pickard [pickardespana@gmail.com]

Sent: 4/27/2019 6:09 PM

To: consumer.communications@gsk.com

Subject: New Customer of Sensodyne Toothpaste for Sensitive Teeth

EXTERNAL

Saturday, April 27, 2019

Six months ago, I switched to Sensodyne toothpaste for sensitive teeth, and I am glad that I did. My mouth and gums feel better.

Sensodyne toothpaste cost considerably more than the previous brands that I used for years.

I am older and have a low-income.

Would you be so kind to mail me the old fashioned way, 4 coupons for Sensodyne toothpaste? I do not have a computer printer.

These coupons would be a tremendous help to me.

Thank you kindly,

D.

E. Pickard

2485 Middleton Avenue, Winter Park, FL 32792

pickardespana@gmail.com

Reason of review: Refuse to give consumers coupons.

Monetary Loss: $1.

Preferred solution: Why does this company have this policy?.

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