Dec. 16th I ordered the Complete Derma "free trial" facial cream online- just pay $4.95 shipping.
Sounds fair enough, right? Don't do it!!! As I am trying to complete this order it offered another skin cream that was a must have for free - just $4.99 shipping. I didn't want the additional cream but it wouldn't allow me to decline it.
I thought I did remove it but when my order was complete I immediately went to my online banking to find two charges- $4.95 and $4.99. Then a few minutes later I get two emails referencing the two different orders having two different order numbers. These two conformation emails weren't very business like in appearance so I googled the product to find many poor reviews like the ones I'm reading here. The reviews also triggered in my mind this was a subscription trial which nothing in the advertising I purchased this from said anything about it being a subscription.
There was a different customer service number to call on each email which I did call and after a few failed attempts on both numbers I get to talk to someone with sketchy background noise in which I asked about with a response of those are my colleagues. I simply said I just purchased this cream moments ago and I want to cancel right now, don't send the trial creams. The calm girl kept asking me what is my goal for my face. I said that has nothing to do with canceling.
She kept up with that approach but I wouldn't answer any of her questions... just cancel now. I already had called my bank to try to dispute the charges but they wanted to just cancel my card which I didn't want to do but I did get the company to reverse the two charges.
I'll have to update this review later to see if they charge my card at a later date after the 14 day trial. There will be *** to pay if they do.
Product or Service Mentioned: Complete Derma Cream Free Trial.
Reason of review: Order processing issue.