Dec.16th I ordered the Complete Derma "free trial" facial cream online- just pay $4.95 shipping.
Sounds fair enough, right? Don't do it!!! As I am trying to complete this order it offered another skin cream that was a must have for free - just $4.99 shipping. I didn't want the additional cream but it wouldn't allow me to decline it.
I thought I did remove it but when my order was complete I immediately went to my online banking to find two charges- $4.95 and $4.99. Then a few minutes later I get two emails referencing the two different orders having two different order numbers. These two conformation emails weren't very business like in appearance so I googled the product to find many poor reviews like the ones I'm reading here. The reviews also triggered in my mind this was a subscription trial which nothing in the advertising I purchased this from said anything about it being a subscription.
There was a different customer service number to call on each email which I did call and after a few failed attempts on both numbers I get to talk to someone with sketchy background noise in which I asked about with a response of those are my colleagues. I simply said I just purchased this cream moments ago and I want to cancel right now, don't send the trial creams. The calm girl kept asking me what is my goal for my face. I said that has nothing to do with canceling.
She kept up with that approach but I wouldn't answer any of her questions... just cancel now. I already had called my bank to try to dispute the charges but they wanted to just cancel my card which I didn't want to do but I did get the company to reverse the two charges.
I'll have to update this review later to see if they charge my card at a later date after the 14 day trial.There will be *** to pay if they do.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of complete derma cream free trial. Doctor Oz needs to read this review and look into the issue (if any) according to poster's claims.