I ordered this through a Facebook offer on my I-Phone and completed the order for a free sample with a charge for shipping charges only of $4.95. Even though I opted out of the additional sample of an eye cream - for a second shipping charge of $5.99 upon completing the order I saw the eye cream had been included with that additional charge.
Going through the process, I was careful to read every screen completely. On no screen was there mention of an automatic monthly refill and charge. I did not have a printer available, but I did take a photo of the order as some sort of insurance. A day or so later a friend of mine informed me she had done the same - only to have, without her knowledge or consent, an automatic deduction begin to be taken out of her account to something like $80-$90 per month charge for EACH product.
I immediately placed a call to the company (whose phone number/address/company name were nowhere on the Receipt of Order form. I checked my bank statement immediately and pulled up the transaction details and was able to see that after the product name there was an 844 number. I immediately called and was informed I would be charged monthly. I should call upon receipt of the actual order and inform them then that I was cancelling.
I kept insisting that I was informing them then, but they insisted I do so upon receipt of the order - that no changes could be made to the order until then - but that I had until the 10th of the month to inform them. Upon receipt of the order yesterday - both products arrived in one package - despite having paid 2 separate shipping charges. Inside the envelope there was no packing slip, no information regarding the order. And the outside of the envelope had only a shipping and receiving address which yields no concrete information regarding the company when you look it up on-line.
To insure I would not begin seeing $170-$180 a month deduction from my account, I called the 844 number again. And basically got the same run-around, that I would need to call back - this time before the 15th of this month to say I was cancelling. The representative kept telling me she would insure I received no additional charges other than the shipping & handling, but that I still had to call back before the 15th of the month. I am skeptical as to whether that will allow them to at least get through 1 month of full billing, so I am going to my bank today and applying for a different credit/debit card to insure that does not happen.
Oh, yes - as for the product itself - I thought I was getting Christie Brinkley's (Dr. Oz recommended) products. The actual order with COMPLETE DERMA at the top of the order receipt. The actual product on the order receipt states that I am receiving Complete Derma (1) Snake Venom Peptide Cream and (2) Skin Cell Advanced Eye Gel.
Following this review I am writing to the California Better Business Bureau, along with their State's Attorney General to lodge a formal complaint. BUYER BEWARE! I HAVE NOW BEEN INFORMED BY OTHERS THAT THEY HAVE HAD THE SAME EXPERIENCES WITH PRODUCTS ORDERED WHICH APPEARED TO HAVE DR.
OZ'S ENDORSEMENT. THIS IS A MAJOR SCAM!
Product or Service Mentioned: Christie Brinkley Authentic Skincare Eye Cream Free Trial.
Reason of review: Scam - not a free trial.
Preferred solution: No association of Dr. Oz with these products. Very misleading..
I didn't like: Dishonesty, How you have criminals working for you, Dishonest trial.