I ordered this through a Facebook offer on my I-Phone and completed the order for a free sample with a charge for shipping charges only of $4.95.Even though I opted out of the additional sample of an eye cream - for a second shipping charge of $5.99 upon completing the order I saw the eye cream had been included with that additional charge.
Going through the process, I was careful to read every screen completely. On no screen was there mention of an automatic monthly refill and charge. I did not have a printer available, but I did take a photo of the order as some sort of insurance. A day or so later a friend of mine informed me she had done the same - only to have, without her knowledge or consent, an automatic deduction begin to be taken out of her account to something like $80-$90 per month charge for EACH product.
I immediately placed a call to the company (whose phone number/address/company name were nowhere on the Receipt of Order form. I checked my bank statement immediately and pulled up the transaction details and was able to see that after the product name there was an 844 number. I immediately called and was informed I would be charged monthly. I should call upon receipt of the actual order and inform them then that I was cancelling.
I kept insisting that I was informing them then, but they insisted I do so upon receipt of the order - that no changes could be made to the order until then - but that I had until the 10th of the month to inform them. Upon receipt of the order yesterday - both products arrived in one package - despite having paid 2 separate shipping charges. Inside the envelope there was no packing slip, no information regarding the order. And the outside of the envelope had only a shipping and receiving address which yields no concrete information regarding the company when you look it up on-line.
To insure I would not begin seeing $170-$180 a month deduction from my account, I called the 844 number again. And basically got the same run-around, that I would need to call back - this time before the 15th of this month to say I was cancelling. The representative kept telling me she would insure I received no additional charges other than the shipping & handling, but that I still had to call back before the 15th of the month. I am skeptical as to whether that will allow them to at least get through 1 month of full billing, so I am going to my bank today and applying for a different credit/debit card to insure that does not happen.
Oh, yes - as for the product itself - I thought I was getting Christie Brinkley's (Dr. Oz recommended) products. The actual order with COMPLETE DERMA at the top of the order receipt. The actual product on the order receipt states that I am receiving Complete Derma (1) Snake Venom Peptide Cream and (2) Skin Cell Advanced Eye Gel.
Following this review I am writing to the California Better Business Bureau, along with their State's Attorney General to lodge a formal complaint. BUYER BEWARE! I HAVE NOW BEEN INFORMED BY OTHERS THAT THEY HAVE HAD THE SAME EXPERIENCES WITH PRODUCTS ORDERED WHICH APPEARED TO HAVE DR.
OZ'S ENDORSEMENT.THIS IS A MAJOR SCAM!
This person wrote the review because of "scam - not a free trial" at Doctor Oz. Reviewer claimed that he or she wants Doctor Oz to "no association of dr. oz with these products. very misleading".
The most disappointing in user's experience was dishonesty, how you have criminals working for you and dishonest trial. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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